1. Agreement to Terms

By accessing and using Timing, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our application. These terms constitute a legally binding agreement between you and Timing regarding your use of our business booking platform.

2. Description of Services

Timing is a comprehensive booking platform that connects customers with beauty, wellness, and various service providers. Our services include: booking appointments with businesses and individual service providers, managing schedules and digital calendars, secure payment processing for services, facilitating communication between customers and service providers, customer and business information management, and analytics and reporting tools. We act as an intermediary platform between customers and business owners and are not directly responsible for the services provided by the various businesses on the platform.

3. User Accounts

To use Timing, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. We reserve the right to suspend or terminate accounts that violate these terms or contain false information. You must be at least 16 years old to create an account. Users under 18 require parental or guardian consent.

4. Booking and Appointments

When you book an appointment through Timing, you are entering into a direct agreement with the service provider. You agree to arrive on time for your scheduled appointments and to notify the service provider in advance if you need to cancel or reschedule. Service providers set their own availability, pricing, and cancellation policies. We facilitate the booking process but are not responsible for the quality, timing, or legality of the services provided. You acknowledge that appointment availability is subject to the service provider's schedule and may change.

4b. Roles and Responsibilities Between Users

Timing's role is to provide the booking and management platform that connects businesses with their customers, and we take responsibility for operating that platform as described in these Terms. The service itself, however - its quality, price, availability, safety, legality, invoicing and taxation, and any charge, refund, or cancellation policy - is agreed and delivered directly between the business and the customer, who are the parties to that relationship. Timing is not a party to, and does not supervise or guarantee, the agreement, transaction, or payment between them. Accordingly, any question, dispute, claim, damage (including personal injury), loss, or dissatisfaction concerning the service provided or not provided, or any payment between a business and a customer, should be raised and resolved directly with the relevant party. To the fullest extent permitted by law, Timing and its owner, employees, contractors, and suppliers are not responsible or liable for those matters and will not be a party to them. This does not limit any mandatory, non-waivable consumer right under applicable law, and does not affect Timing's own responsibility for operating the platform.

5. Payments and Fees

Payment for services may be processed through our platform or directly with the service provider, depending on their preferences. When payments are processed through Timing, we use secure third-party payment processors. You agree to pay all fees for services you book through the platform. Service providers set their own prices, and these prices may vary. All fees are quoted in the local currency and may be subject to applicable taxes. We may charge platform fees or service charges as disclosed during the booking process.

5b. In-App Subscriptions and Purchases

Timing offers subscription plans for business owners through three channels: (1) Web - processed by Grow (grow.business), a licensed payment service provider; (2) iOS - via the Apple App Store, governed by Apple's terms of service; (3) Android - via Google Play Store, governed by Google's terms of service. Payments are charged to your selected payment method at confirmation. Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date. Manage or cancel web subscriptions at any time via the Subscription Management screen in the app. Manage or cancel App Store / Play Store subscriptions via your device's account settings. Except as set out in the Subscription Refund Policy (Section 6b) and any non-waivable statutory cancellation right you may have, cancellation stops future renewals but does not by itself refund the current billing period. Free trial periods (if offered) are converted to a paid subscription unless cancelled before the trial ends. Subscription prices may vary by region and are subject to change with notice.

5c. Collecting Payments From Your Customers

Business owners may enable Timing's payment-collection feature to send their customers a secure payment link. These payments are processed exclusively through the business's own connected Grow (Meshulam) merchant account. Funds are settled by Grow directly to the business's own Grow account and bank account; Timing does not hold, custody, control, receive, or have any ability to withdraw or move these funds at any time. Timing is not a payment processor, acquirer, money transmitter, or a party to the transaction between the business and its customer - it only enables the business, at the business's own direction, to generate a payment link through the business's own Grow account, and relays the resulting payment status. Refunds, credits, chargebacks, settlement timing, tax reporting and invoicing, and regulatory and PCI compliance for these payments are performed by the business in its own Grow account and are the business's sole responsibility. The business is responsible for obtaining its customers' consent to each charge and for the legality of each charge. A business may disconnect Grow payments at any time from within the app. The payment-collection feature is available to business owners on eligible plans and is conditioned on the business maintaining an active Grow merchant account in good standing. To the fullest extent permitted by law, Timing is not responsible for the acts, omissions, availability, fees, settlement timing, errors, or failures of Grow (Meshulam) or any payment provider, and is not liable for any charge, refund, credit, dispute, chargeback, fine, tax, or damage arising from the business's collection of payments. The business shall indemnify Timing against any claim, demand, or expense (including reasonable attorney fees) arising from its collection of payments, including claims by its customers, card networks, or tax authorities.

6. Cancellation and Refund Policy

Cancellation policies are set by individual service providers and will be displayed before you confirm your booking. Some appointments may be non-refundable or subject to cancellation fees if cancelled within a certain timeframe. If you need to cancel an appointment, please do so through the app as soon as possible. Refunds, if applicable, will be processed according to the service provider's cancellation policy and may take several business days to appear in your account. No-shows may result in charges and may affect your ability to book future appointments.

6b. Subscription Refund Policy

This section governs refunds for Timing subscription plans purchased by business owners. Subscriptions purchased through the Apple App Store or Google Play Store are subject to the refund policies of Apple and Google respectively. To request a refund for an App Store or Play Store purchase, you must contact Apple or Google directly through their respective support channels. Timing does not process refunds for purchases made through the App Store or Play Store. For subscriptions purchased directly through the Timing website, you may request a refund within 14 days of your initial purchase if you have not made substantial use of the platform's premium features during that period. Substantial use includes, but is not limited to, creating appointments, sending messages to customers, or managing staff through premium features. After the 14-day period, or if substantial use has occurred, no refund will be issued for the current billing period. Refund requests for web purchases should be submitted to support@timingapps.com and will be reviewed within 7 business days. Approved refunds will be processed to the original payment method within 14 business days. Free trial periods do not generate charges and therefore are not eligible for refunds. Timing reserves the right to deny refund requests that it determines, in its sole discretion, to be abusive or fraudulent. Downgrading to a lower-tier plan or the free plan does not entitle you to a prorated refund for the remainder of the current billing period. Recurring subscription charges that have already been processed are non-refundable except as described above. These terms do not override any mandatory cancellation or cooling-off right granted to consumers under the Israeli Consumer Protection Law or other applicable law; where such a right applies, it prevails.

7. User Conduct and Prohibited Activities

You agree to use Timing only for lawful purposes and in accordance with these Terms. You agree not to: use the platform to harass, threaten, or harm others; post false, misleading, or defamatory content; attempt to interfere with the proper functioning of the platform; use automated systems or software to extract data from our platform; impersonate any person or entity; violate any applicable laws or regulations; or share your account credentials with others. We reserve the right to remove content and suspend accounts that violate these terms.

8. Intellectual Property Rights

All content, features, and functionality of Timing, including but not limited to text, graphics, logos, icons, images, audio clips, and software, are the exclusive property of Timing and are protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any of our content without our express written permission. The Timing name and logo are trademarks and may not be used without permission.

9. Limitation of Liability

Timing provides the platform on an 'as is' and 'as available' basis. We make no warranties or representations about the accuracy or completeness of the content or the reliability of the services. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business opportunity, arising from your use of the platform. Our total and aggregate liability, across all claims combined, shall not exceed the amount you actually paid to us in the twelve months prior to the event giving rise to the claim. Without limiting the foregoing, we are not liable for any damage or loss arising from software bugs, errors, defects, or malfunctions, including but not limited to: data displayed incorrectly, scheduling errors, notifications that failed to send or were delayed, appointment conflicts, or any other platform malfunction. The 'as is' and 'as available' disclaimer expressly covers software defects, intermittent errors, and periods of reduced functionality. You acknowledge that complex software of this nature may contain defects and that your use of the platform is at your sole risk. You agree that any claim or cause of action arising out of the service or these Terms must be brought within twelve (12) months after it arises, after which it is permanently barred - unless a mandatory law provides otherwise. These limitations reflect an agreed allocation of risk and are an essential basis of the bargain; they apply even if a limited remedy fails of its essential purpose, subject to any mandatory, non-waivable right under applicable law.

10. Modifications to Terms

We reserve the right to modify these Terms of Use at any time. We will notify users of any material changes by posting the updated terms in the app and updating the 'Last Updated' date. Your continued use of Timing after such changes constitutes your acceptance of the new terms. We encourage you to review these terms periodically to stay informed about our policies.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Israel, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of Timing shall first be attempted to be resolved through good faith negotiation. If an agreement cannot be reached, the dispute will be referred to the competent courts in Israel. You agree to the exclusive jurisdiction of Israeli courts for resolving any legal disputes, subject to any mandatory consumer-protection law that grants you rights in your country of residence.

12. Personal Data Protection and GDPR

Timing is committed to protecting your personal information in accordance with the European General Data Protection Regulation (GDPR) and Israeli Privacy Protection Law. We collect and process personal information only for legitimate purposes and with a legal basis. You have the right to access, correct, delete, and transfer your personal data. For complete details on information collection, usage, and your rights, please refer to our Privacy Policy. We use encryption and advanced security measures to protect your information.

13. Dispute Resolution and Arbitration

Nothing in these Terms limits any mandatory right you have as a consumer under applicable law, including the right to bring a claim in the Small Claims Court or the competent court under Section 11. In the event of a dispute, the parties will first attempt to resolve it through good faith negotiation. Where both parties agree in writing, a dispute may instead be resolved by binding arbitration seated in Israel before a single arbitrator; absent such written agreement, Section 11 (Israeli courts) governs. In any arbitration each party bears its own costs unless the arbitrator or applicable consumer-protection law directs otherwise. This clause does not waive any non-waivable statutory consumer right.

14. Service Availability and Maintenance

Timing strives to provide continuous and available service, but we do not guarantee that the service will always be available without interruptions. The service is provided on a 'reasonable efforts' basis with no guaranteed uptime percentage or service level agreement (SLA). Timing does not commit to any specific uptime target and no credits, refunds, or compensation will be provided for periods of unavailability. We reserve the right to temporarily suspend or discontinue the service for scheduled or unscheduled maintenance, upgrades, technical repairs, or any other reason, with or without advance notice. We are not responsible for damages resulting from service interruptions, data loss, or technical failures, regardless of their cause or duration. Timing is not obligated to maintain backward compatibility with any previous version of the platform or to continue supporting any specific content, integration, or functionality.

14b. Supported Platforms and System Requirements

Timing is designed and tested for the following minimum platform and browser versions: iOS 15.0 and above (Safari 15+); Android 7.0 (Nougat, API level 24) and above; Google Chrome 90 and above; Microsoft Edge 90 and above; Mozilla Firefox 88 and above. Internet Explorer is not supported. Timing may function on other browsers or older versions, but we do not test against them and cannot guarantee proper behavior. Users accessing Timing on unsupported or outdated platforms may experience degraded performance, display issues, missing features, or complete incompatibility. Timing is not responsible for any issues, errors, or data loss resulting from use on unsupported platforms or browser versions. The responsibility for keeping your devices, operating systems, and browsers updated to meet minimum requirements rests with you. Timing reserves the right to update supported minimum versions at any time, with or without advance notice, as needed to maintain security, performance, and compatibility with evolving technologies.

14c. Software Defects and Bug Resolution

You acknowledge that Timing is a complex software platform and, like all software, may contain defects, errors, or bugs that could affect functionality, data accuracy, or user experience. Timing will use commercially reasonable efforts to identify and address reported defects, but does not guarantee and makes no commitment whatsoever regarding any timeline, priority, method, or resolution for any specific bug or defect. No remedies, credits, refunds, or compensation of any kind will be provided for software defects, regardless of their severity or impact. Bug reports and issues should be sent to support@timingapps.com. Timing has sole and absolute discretion in determining whether, when, and how to address any reported issue, and may choose not to address certain issues at all. Nothing in these terms creates an obligation for Timing to fix any specific defect within any specific timeframe, or to fix it at all. You agree that the existence of software defects, even significant ones, does not constitute a breach of these terms and does not entitle you to any remedy beyond what is expressly stated in these terms.

15. Third-Party Links and Services

Timing may include links to third-party websites or services for convenience. We are not responsible for the content, privacy policies, or practices of external websites or services. Your use of third-party services is subject to their own terms of use. We use trusted third-party payment providers, cloud storage, authentication services, and optional Google integrations such as Google Sign-In and Google Calendar. By connecting a Google account or enabling Google Calendar sync/import, you authorize Timing to access and process the Google user data needed to provide those features as described in our Privacy Policy, including the dedicated Google User Data section. We are not responsible for failures or issues with these third-party services.

16. User Content and Rights

When you upload content to Timing (such as photos, notes, or comments), you retain ownership of your content. However, you grant Timing a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute your content within the platform. You represent that you have all necessary rights to the content you upload and that the content does not infringe upon intellectual property or privacy rights of others. We reserve the right to remove content that violates these terms.

16b. Business Directory

Timing operates a public business directory on its marketing website. Appearing in the directory is entirely voluntary and happens only after the business owner's explicit consent, via a dedicated toggle in the app (default: off). By enabling the toggle you agree that the following details will be displayed publicly and included in a searchable directory: your business name, category, city and address, photos (profile and cover), business description, service names, average rating and review count (where reviews are enabled), and a link to your public booking page. You are solely responsible for the accuracy, currency, and legality of the displayed information. You may remove your business from the directory at any time using the same toggle; removal normally takes effect within minutes and at most within 24 hours, though we have no control over cached copies held by search engines and third parties. For clarity, your public booking page (at app.timingapps.com/lp/...) is a public page in its own right, is included in our sitemap for search engines, and is not affected by joining or leaving the directory. We may, at our discretion, suspend, remove, or edit a directory listing that violates these terms or any law, and may change the directory's format, presentation, or availability. We make no commitment to any ranking, placement, exposure, or traffic resulting from appearing in the directory, and inclusion is free of charge.

17. Account Termination and Suspension

You may close your account at any time through the app settings or by contacting us. Timing reserves the right to suspend or terminate your account without prior notice if you violate these terms, engage in fraudulent activity, or use the service in a way that harms other users or the platform. In the event of account closure, you remain responsible for all payments and obligations incurred before closure. Certain transaction records will be retained in accordance with legal requirements.

18. Force Majeure

Timing shall not be liable for any failure or delay in performing its obligations arising from circumstances beyond its reasonable control, including but not limited to: war, terrorism, pandemic, natural disasters, strikes, power outages, internet infrastructure failures, governmental actions, or any other force majeure event. In such cases, we will make reasonable efforts to resume service as soon as possible.

19. Indemnification

You agree to indemnify and defend Timing and its owner, employees, contractors, and suppliers from any claim, damage, liability, expense, or cost (including reasonable attorney fees) arising from your use of the service, violation of these terms, infringement of third-party rights, or content you uploaded to the platform. If you are a business owner, this indemnification also applies to, without limitation: (a) your services, pricing, invoicing, and taxation, and any dispute with your customers; (b) your collection of payments and any charge, refund, credit, or chargeback arising from it; (c) your obligations as the 'controller' of your customers' data, including having a lawful basis and any required consent to send messages (including SMS consent under Amendment No. 40 to the Communications Law) and to process personal data; and (d) any breach of law applicable to your business. This indemnification will remain in effect even after termination of your use of the service. Nothing here requires you to indemnify Timing for damage caused by Timing's own negligence or breach.

20. Data Processing (Business Customers)

When a business uses Timing to manage information about its own clients (for example client names, phone numbers, appointment history, and notes), the business is the 'controller' of that client personal data and Timing acts as the business's 'processor'. In that role Timing: (a) processes client personal data only to provide the service and on the business's documented instructions, including as configured through the app; (b) applies the technical and organizational security measures described in our Privacy Policy; (c) requires its sub-processors (including Google Cloud / Firebase, and messaging providers such as the WhatsApp Business API and SMS gateways) to protect the data, and maintains the list of key sub-processors in the Privacy Policy; (d) assists the business, taking into account the nature of processing, with data-subject requests and security-incident notifications; (e) notifies the business without undue delay after becoming aware of a personal-data breach affecting that client data; and (f) deletes or returns client personal data after the business closes its account, subject to legal retention periods. The business is responsible for having a lawful basis and any required consents - including SMS marketing consent under Amendment No. 40 to the Communications Law - for the client data it uploads and the messages it sends through Timing. These processing terms form part of the agreement between Timing and the business and are intended to satisfy the requirement for a data processing agreement under applicable data-protection law.

21. General Provisions

Severability: if any provision of these Terms is held invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary and the remaining provisions will remain in full force and effect. Assignment: you may not assign or transfer these Terms without our prior written consent; we may assign these Terms to an affiliate or in connection with a merger, acquisition, financing, or sale of assets, on notice to you. No waiver: our failure to enforce any right or provision is not a waiver of that right or provision. Entire agreement: these Terms, together with our Privacy Policy, constitute the entire agreement between you and Timing regarding the service and supersede any prior agreements on the subject. Language: these Terms may be provided in Hebrew and English; in case of any conflict, the Hebrew version prevails for users in Israel.

22. Contact Information

If you have any questions about these Terms of Use, please contact us at:

📧 Email: support@timingapps.com

📍 Address: Timing, Tel Aviv, Israel

📞 Phone: +972-52-331-6433

🏢 Legal entity: Omer Rahmany