Guides

How to add a service

A service is anything a customer can book with you: a haircut, a treatment, a class, or a consultation. Without at least one service, nobody can book.

How to set your business hours

Business hours decide when customers can book at all. Anything outside them is simply never offered.

How to add a team member

When more than one person sees customers, the team shares one calendar you can filter by person, each has their own hours, and customers pick who to book with.

How to share your booking page

Every Timing business gets its own page with a permanent link. Anyone who receives it can book without calling and without installing anything.

How to edit your business page

Your business page is what a customer sees when they tap your link. You edit it on the page itself: tap a section and it opens for editing.

How customers book on your page

What your customer sees and does on the booking page: service, team member, date and time, a quick sign-in and confirming. And how blocked hours stay hidden.

How a staff join link works

Adding a team member creates a personal join link. You send it, they sign in with the phone or email you entered, and get access to your business in the app.

How to block time in your calendar

Blocking time marks hours in your calendar as taken without booking anyone: a lunch break, errands or a day off. Customers cannot book during those hours.

How to book an appointment yourself

A customer called or walked in? Book them yourself from the calendar. It is saved as confirmed, and you choose whether the customer gets a message about it.

How to approve booking requests

With automatic approval off, every customer booking waits for you in the "Requests" tab. You approve it, reject it, or change its length and price first.

How to change your business settings

This is where your booking rules live: auto approval, slot intervals, cancellation policy, reminders, waiting list, and more. The screen most worth knowing.

How to turn on the waiting list

When nothing is free, the customer joins a waiting list instead of giving up. When a booking is cancelled, the next in line gets it, now or after you approve.

How to create a split service

A split service has work phases with a wait between them, like color that sets before a rinse. You can see another customer in the wait, without a longer day.

How to connect Google Calendar

Your Timing appointments go into your Google Calendar on every plan. From Professional, your own Google events can also block time in Timing.

Special availability: bookings only at times you define

A special availability service ignores your working hours. Customers book only the times you open in the calendar, including times that repeat weekly.

Group appointments: a class or workshop with several participants

Create a group service with multiple spots, open a session in the calendar and register several customers, including customer self-registration.

How to book a recurring appointment

A recurring appointment is booked once and repeats: every day, every week or every month, up to an end you choose. Made for regular customers.

How to cancel or move an appointment

Move or cancel an appointment from your calendar and choose whether the customer is told. Customers can cancel or reschedule on their own, up to your limit.

How to plan a day of travel

For a business that goes to its customers: "Plan my day" lists your off-site appointments in order, the drive between them, and an order that saves driving.

How to add a customer

Your customer list is the real asset of the business. Every customer you add gets a card with their history, your notes and a quick way to reach them.

How to import your customer list

If your customers are in a spreadsheet, another app or your phone contacts, you can bring them all across at once instead of typing them in one by one.

How to message all your customers

A promotion, a change of hours or an important update: a campaign is one SMS message sent from the app to the customers you choose.

How to turn on WhatsApp reminders

A reminder sent before the appointment is the cheapest way to cut no shows. Turn it on once and it runs by itself.

How to build a customer form

A form is a questionnaire filled in before the visit, like a health declaration or consent. Build it once, send it as a link or automatically on booking.

How to collect customer reviews

Once an appointment is marked completed, send the customer a personal review link. Reviews show on your business page and build trust with new customers.

How to turn on attendance confirmations

Attendance confirmations add buttons to the WhatsApp reminder, so the customer confirms or cancels in one tap. Your booking then shows "Arrival confirmed".

How to add your own field to the customer card

Custom fields are extra details you keep on each customer beyond what Timing stores: allergies, who referred them, a membership number or hair type.

How to pull reports

How much came in, a file of your bookings and customers, and documents for your accountant. All on the Reports screen.

How to work with cards and memberships

A customer prepays for a punch card or a membership and Timing counts the visits for you, even automatically when an appointment is marked completed.

How to manage your subscription

See which plan you are on and what you have used, compare plans, check your charges and cancel. All from one screen.

How to list your business in the directory

The Timing business directory is a public page where new customers find businesses and book. Listing is free, opt-in only, and turns on with one switch.

How to control notifications

Two kinds: WhatsApp messages customers get from you, and alerts you get about your business. The first are in "Business settings", the second on your profile.

How the referral program works

Invite other business owners to Timing: they get a longer trial, and you earn SMS credit once they pay. It is for bringing in businesses, not customers.