Guides

How to add a service

A service is anything a customer can book with you: a haircut, a treatment, a class, or a consultation. Without at least one service, nobody can book.

How to set your business hours

Business hours decide when customers can book at all. Anything outside them is simply never offered.

How to add a team member

When more than one person sees customers, each gets their own calendar and customers choose who to book with.

How to share your booking page

Every Timing business gets its own page with a permanent link. Anyone who receives it can book without calling and without installing anything.

How to edit your business page

Your business page is what a customer sees when they tap your link. You edit it on the page itself: tap a section and it opens for editing.

How customers book on your page

Exactly what your customer sees and does on the booking page: picking a service, date and time, filling details and confirming. Including how blocked hours disappear from their view.

How a staff join link works

Adding a team member creates a personal join link. They open it, sign in, and get access to the reduced version of the app.

How to block time in your calendar

Blocking time marks an hour as taken without booking anyone. A lunch break, a drive, a school pickup, or a day off. Customers cannot book during those hours.

How to book an appointment yourself

A customer called or walked in. You book them yourself, and they get a confirmation exactly like someone who booked online.

How to approve booking requests

With auto approval off, every customer booking waits for you. You approve it, reject it, or approve it with a different length.

How to change your availability settings

This is where your booking rules live: auto approval, slot intervals, cancellation policy, reminders, waiting list, and more. The screen most worth knowing.

How to turn on the waiting list

When nothing is free, the customer joins a waiting list instead of giving up. When a slot opens, you know exactly who to offer it to.

How to create a split service

A split service is built from work phases with waiting in between, like color that develops before a rinse. During the wait you are free to take another customer, so your calendar fills up without making your day longer.

How to connect Google Calendar

Once connected, Timing appointments appear in your Google Calendar and your personal events block time in Timing. One calendar instead of two.

Special availability: bookings only at times you define

A special-availability service ignores working hours - customers register only for specific appointments you create in the calendar, including weekly recurring ones.

Group appointments: a class or workshop with several participants

Create a group service with multiple spots, open a session in the calendar and register several customers, including customer self-registration.

How to book a recurring appointment

A recurring appointment is booked once and repeats: weekly, fortnightly or monthly. Useful for regulars and for classes.

How to cancel or move an appointment

You can cancel or move any appointment from the calendar or the bookings screen. The customer has a cancellation window, after which they have to contact you.

How to plan a day of travel

For a business that comes to the customer, the day planning screen orders your out-of-business appointments into a sensible driving order and shows how much time a better order saves.

How to add a customer

Your customer list is the real asset in the business. Each customer carries their history, your notes, and the ability to message them.

How to import your customer list

If your customers live in your phone contacts or a spreadsheet, you can bring them all across at once instead of typing them in one by one.

How to message all your customers

A promotion, a change of hours, or just a reminder that you are here. A campaign is one message sent to a list of customers you choose.

How to turn on WhatsApp reminders

A reminder sent before the appointment is the cheapest way to cut no shows. Turn it on once and it runs by itself.

How to build a customer form

A form is a questionnaire the customer fills in before the visit: a health declaration, treatment consent or preferences. Build it once and send it as a link.

How to set up an automatic message

An automation is a rule you set once, and from then on the message sends itself: a birthday greeting, a monthly reminder, or a nudge to a customer who has not returned.

How to collect customer reviews

Once an appointment is marked completed you can send the customer a personal review link. Reviews appear on your booking page and build trust with new customers.

How to turn on attendance confirmations

Attendance confirmations add two WhatsApp buttons to the reminder, so the customer confirms or cancels with one tap. On your side a badge shows who confirmed.

How to add your own field to the customer card

Custom fields are extra details you want to keep on every customer that Timing does not store by default: allergies, who referred them, a membership number or hair type.

How to pull reports

How much came in this month, who your repeat customers are, and what to hand your accountant. All on one screen.

How to work with packages

A customer buys ten treatments up front and uses them over time. Timing counts the balance for you.

How to manage your subscription

See which plan you are on, what it includes, upgrade, or change your payment method. All from one screen.

How to list your business in the directory

The Timing business directory is a public page where new customers find businesses and book. Listing is free, opt-in only, and turns on with one switch.

How to take a deposit

A deposit is a partial payment taken when the appointment is booked, so a no-show does not cost you the whole slot. You can charge everyone, only risky customers, or only certain services.

How to send a payment request

You can send the customer a payment link, or record a payment received by Bit or in person. The payments screen collects what has been paid and what is pending.

How to control notifications

There are two kinds: what your customers receive from you, and what you receive about bookings and cancellations. They are configured in two different places.

How the referral program works

Invite other business owners to Timing and earn SMS credit. This is a program for bringing in businesses, not your own customers.