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Timing
Timing
Customers and messaging
3 min
5 steps

How to add your own field to the customer card

Custom fields are extra details you keep on each customer beyond what Timing stores: allergies, who referred them, a membership number or hair type.

Where to start

The "Customers" tab, the three dots at the top of the screen, "Custom fields"

  1. Tap "Custom fields"

    On the "Customers" tab tap the three dots at the top of the screen and choose "Custom fields".

    How to add your own field to the customer card - Tap "Custom fields"

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    The "Custom fields" row in the customers screen menu.

  2. Tap "Add field"

    In the "New field" sheet, type a clear "Field name", for example "Allergies". That name is what you will see on every customer card.

    How to add your own field to the customer card - Tap "Add field"

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    The "New field" sheet.

  3. Choose a type

    There are nine types: "Text", "Long text", "Number", "Date", "Choice", "Multiple choice", "Yes / No", "Phone" and "Email". For a choice field, list between 2 and 20 entries under "Options".

    How to add your own field to the customer card - Choose a type

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    The field types, with a choice field's options.

  4. Decide how it behaves

    "Required" stops a customer being saved without this value, and "Show on customer list" shows the value as a chip on their card in the list. Finish with "Save".

    How to add your own field to the customer card - Decide how it behaves

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    The "Required" and "Show on customer list" switches.

  5. Fill it in on a customer

    In the add or edit customer form, required fields always show and the others are added with "add field". The values appear on the customer card under "Additional details".

Tips from the field

Custom fields are available on Professional and above.

Do not mark everything required. One required field you forgot blocks saving a customer in the middle of a busy day.

You can also add free-form tags to a customer and filter the list by them.

A field you no longer need can be hidden with the eye icon ("Hide field"). It disappears from forms and cards, and its values come back when you show it again.

When you import customers from a file, a column can go straight into a custom field, or become a new one, in "Match your columns".

Common questions

Professional allows up to 10, Premium up to 50. Free and Basic do not include custom fields, and a hidden field still counts toward the limit.

It disappears from every customer form, and the values already saved are kept. They are erased only if you tick "Also erase the saved values" when deleting, and that cannot be undone.

Related guides

How to add a customer

Your customer list is the real asset of the business. Every customer you add gets a card with their history, your notes and a quick way to reach them.

How to import your customer list

If your customers are in a spreadsheet, another app or your phone contacts, you can bring them all across at once instead of typing them in one by one.

How to build a customer form

A form is a questionnaire filled in before the visit, like a health declaration or consent. Build it once, send it as a link or automatically on booking.

All guides

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