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Timing
Timing
Customers and messaging
2 min
5 steps

How to add your own field to the customer card

Custom fields are extra details you want to keep on every customer that Timing does not store by default: allergies, who referred them, a membership number or hair type.

Where to start

Customers tab

  1. Open the customers screen

    In the bottom bar choose "Customers", and from there open custom fields.

  2. Add a field

    Give it a clear name, for example "Allergies". That name is what you will see on every customer card.

  3. Choose a type

    Text, number, date, or a choice from a list. A date field is especially useful: you can build an automation that sends on that date.

  4. Decide how it behaves

    You can mark a field as required, so a customer cannot be saved without it, and you can ask for the value to show as a tag on the customer card.

  5. Fill it in on a customer card

    The new fields appear on the customer card under "More details", and in the new-customer form.

Tips from the field

Do not mark everything required. One required field you forgot blocks saving a customer in the middle of a busy day.

You can also add free-form tags to a customer and filter the list by them.

Common questions

Professional allows up to 10, Premium up to 50. Free and Basic do not include custom fields.

It disappears from every customer card along with the values entered in it, which is why deleting asks for confirmation.

Related guides

How to add a customer

Your customer list is the real asset in the business. Each customer carries their history, your notes, and the ability to message them.

How to import your customer list

If your customers live in your phone contacts or a spreadsheet, you can bring them all across at once instead of typing them in one by one.

How to build a customer form

A form is a questionnaire the customer fills in before the visit: a health declaration, treatment consent or preferences. Build it once and send it as a link.

All guides

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