How to cancel or move an appointment
You can cancel or move any appointment from the calendar or the bookings screen. The customer has a cancellation window, after which they have to contact you.
Where to start
Calendar tab or Bookings tab
Open the appointment
Tapping the appointment in the calendar opens its card with all the details and actions.
To move it: change the date or time
Edit the appointment, pick another slot from the free times and save. The customer gets a WhatsApp update if customer messages are on.
To cancel: choose cancel
The appointment leaves the calendar and the time opens up again. If there is a waiting list for that slot, the first person in line can take it.
If the customer did not turn up
Mark it as a no-show rather than cancelling. It feeds the deposit policy for risky customers, and it reflects what actually happened.
Tips from the field
The cancellation window is set in Availability settings under "Cancellation policy". It applies to the customer only; you are not limited by it.
A cancellation by you and one by the customer look the same in the calendar, but the event log on the customer card shows who did what.
Common questions
Your cancellation window has probably passed. Cancel for them, or shorten the window in Availability settings if it happens often.
The system asks what to do with it, and when a refund is owed the appointment is flagged as needing one. The refund itself happens at your payment provider.
Related guides
Not using Timing yet?
Setting up in Timing takes a few minutes, and you can start free.