How to approve booking requests
With auto approval off, every customer booking waits for you. You approve it, reject it, or approve it with a different length.
Where to start
The "Bookings" tab in the bottom bar
Watch the video
Open "Bookings"
The tab in the bottom bar. When requests are waiting, a red badge shows how many.
Image unavailable right now
Zoom
The pending requests badge. Go to the "Requests" tab
Every booking you have not approved yet lives here. This tab only exists while auto approval is off.
Zoom
The "Requests" tab with the waiting list. Check the request
Each card shows the customer name, the service, and the requested time, including any note the customer added.
Zoom
A single request card. Tap "Confirm" or "Reject"
Both buttons sit at the bottom of the card. Confirming puts the appointment in your calendar and notifies the customer. Rejecting frees the slot.
Zoom
The "Confirm" and "Reject" buttons. Or change the length before approving
A pending card has a small clock icon. Tapping it opens a duration picker, and saving approves the appointment at the new length. Useful when you know this particular job runs long or short.
Zoom
The clock icon on a pending card and the duration picker.
Tips from the field
"Approve All" at the top of the list confirms everything at once after one extra confirmation.
If you find yourself approving nearly everything, consider turning on auto approval in availability settings. You save a step and your customer stops waiting.
A rejected request frees its slot immediately, and anyone else can take it.
Common questions
Because auto approval is on. In that mode every booking goes straight into your calendar and there is nothing to approve.
Until you handle it. It does not expire on its own, so it is worth clearing the list daily.
Yes. After booking they see that the request was sent and is pending, and they are notified when you approve.
Related guides
Not using Timing yet?
Setting up in Timing takes a few minutes, and you can start free.