Automatic Attendance Confirmation
From the Professional plan (₪129 a month on the website), when you turn on attendance confirmations, the WhatsApp reminder sent from the Basic plan comes with two buttons: confirm and cancel. From the Professional plan, the customer confirms or cancels with a tap, with no sign-in and no app, and a confirmed appointment is marked in your bookings list and calendar. A cancel from the reminder works until the cancellation deadline you set, 24 hours before the appointment by default.
Why Automatic Attendance Confirmation in Timing?
From the Professional plan, customers confirm or cancel with a button in the reminder, with no phone call
From the Professional plan, a confirmed appointment is marked "Arrival confirmed" in the bookings list and the appointment window, and gets a marker in the calendar
From the Professional plan, filter the bookings list to the appointments customers confirmed
From the Professional plan, when a customer cancels from the reminder, the appointment is cancelled and you get a notification in the app
From the Professional plan, a time cancelled from the reminder is booked for the first customer who fits on the waiting list, if you turned it on
From the Professional plan, attendance confirmations come in the reminder itself, with no extra message
How It Works
1. Turn It On
From the Professional plan, open the availability settings and, under "Updates & reminders", turn on "Ask customers to confirm arrival". The buttons are added to the WhatsApp reminder, sent from the Basic plan at the time you chose.
2. The Customer Taps
From the Professional plan, the customer taps confirm or cancel in the reminder, with no sign-in and no app. The link works until 2 hours after the appointment ends.
3. See Who Confirmed
From the Professional plan, a confirmed appointment gets an "Arrival confirmed" badge in the bookings list and the appointment window, and a marker in the calendar. An appointment with no badge is not confirmed yet.
4. Cancelling
From the Professional plan, a cancel from the reminder cancels the appointment and sends you a notification in the app. It works until the cancellation deadline you set.
Frequently Asked Questions
Does the customer need to sign in or download an app?
Does the customer need to sign in or download an app?
No. From the Professional plan, the customer taps the button in the reminder, and the answer is recorded with no sign-up and no app.
When does the customer get the request to confirm?
When does the customer get the request to confirm?
From the Professional plan, the buttons come in the WhatsApp reminder (from the Basic plan), at the time you chose for the reminder: one of the preset times, from 15 minutes to 72 hours before the appointment.
What happens when a customer cancels?
What happens when a customer cancels?
From the Professional plan, the appointment is cancelled and you get a notification in the app. If the waiting list (from the Professional plan) is on, the time is booked for the first customer on it who fits.
Can I see who confirmed?
Can I see who confirmed?
Yes. From the Professional plan, an appointment the customer confirmed is marked in the bookings list, the appointment window and the calendar, and the bookings list can filter confirmed appointments. An appointment with no mark is not confirmed yet.
Why didn't the cancel button work for my customer?
Why didn't the cancel button work for my customer?
From the Professional plan, a cancel from the reminder works only until the cancellation deadline you set, 24 hours before the appointment by default. Pick a reminder time that arrives before that deadline.
Which plans include attendance confirmations?
Which plans include attendance confirmations?
Attendance confirmations are available from the Professional plan (₪129 a month on the website) and up, on one-customer appointments; a group class (Premium) gets a plain reminder.