How to turn on attendance confirmations
Attendance confirmations add two WhatsApp buttons to the reminder, so the customer confirms or cancels with one tap. On your side a badge shows who confirmed.
Where to start
Business page tab, Availability settings
Open availability settings
In the "Business page" tab open Availability settings. That is where everything about how appointments are booked and managed lives.
Turn on attendance confirmations
Find the attendance confirmation toggle and switch it on. From then on the reminder sent to the customer carries two buttons.
Check the reminder timing
The reminder goes out a number of minutes before the appointment, 30 by default. If your cancellation window is longer than that, the customer cannot cancel once the reminder arrives, and the settings screen warns you.
See the result on your side
A customer who confirmed is marked with a "Confirmed by the customer" badge on the bookings list, the calendar and the appointment card.
Tips from the field
Attendance confirmations are available on Professional and above, and the buttons are only sent for single-customer appointments.
A confirmation is not a deposit. It reduces no-shows but does not protect the time you lost.
A customer who taps I cannot make it cancels the appointment, subject to your cancellation window.
Common questions
The buttons are only sent for single-customer appointments. A group appointment gets an ordinary reminder.
Attendance confirmations are available on Professional and above.
Related guides
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