How to collect customer reviews
Once an appointment is marked completed you can send the customer a personal review link. Reviews appear on your booking page and build trust with new customers.
Where to start
The calendar or the customer card
Mark the appointment completed
Open the appointment and mark it completed. A review request is blocked while it is not, so a request never goes out for a visit that did not happen.
Send a review request
From the appointment or the customer card, choose to send a review request. A personal link is created for that customer.
Share the link
The link opens in WhatsApp with ready-made wording, and you can also copy it and send it any other way.
Check your page
Reviews you receive appear on your public booking page. In the My Page editor you decide whether the reviews section shows.
Tips from the field
Collecting reviews is available on Professional and above.
The best moment to ask is on the day of the visit, while the experience is fresh.
You can turn on an automatic thank-you message about two hours after the appointment, in Availability settings under "After the visit", which reminds the customer to leave a review.
Do not ask everyone on the same day. A few genuine reviews a week look better than one wave followed by silence.
Common questions
Because the appointment is not marked completed yet. Mark it, and the button opens.
Collecting reviews is available on Professional and above.
Related guides
Not using Timing yet?
Setting up in Timing takes a few minutes, and you can start free.